Happiness Guarantee

We want you to love everything you purchase from us—candle, fragrance, home accent. If for any reason you don’t—even if you just change your mind—simply return it to any of our 500+ Yankee Candle Stores for a full refund or exchange. Or send it to us at the web order or store purchase addresses below. Whatever makes you happy is always best.

To return an item to a store, you’ll need two things:

  • Your receipt or packaging slip
  • The credit or debit card used to make your purchase.

Can’t make it to a store? Return by mail one of three ways:

Web Orders

Return by mail to:

Yankee Candle Company
Returns & Exchanges
175 Heritage Drive
Pataskala, OH 43062

Please include the return form from the bottom of your packing slip for faster processing.

Store Purchases

Return by mail to:

Yankee Candle Returns
5 North Street
South Deerfield, MA 01373

Please include:

  • A note with your contact number, return address and what you would like in exchange for the returned item(s).
  • We will contact you if we have any question on the return

Personalized Photo Candles

Return by mail to:

Yankee Candle Returns
5 North Street
South Deerfield, MA 01373

Damaged Items

If you receive a web or catalog order with an item that is damaged, missing a component or in some other way defective, please contact Customer Service at 877-803-6890 before returning the product.

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