Contact Us

General Information, Comments, and Inquiries:
Write: 4110 Premier Drive, High Point, NC 27265
To place an order, call: 1-800-243-1776
Call: 1-877-803-6890
Mon-Friday: 9am-5pm EST
Sat: 8am-12pm EST (email and chat)

Customer Service

You’ll find links to answer all your questions about our products, our site, and your orders

live chat

Get timely help from our Customer Service experts

Our Customer Service experts can give you immediate assistance for questions relating to products, placing orders, or shipping status. Live Chat is available Monday - Friday: 8am-11pm EST, Saturday and Sunday: 9am-9pm EST.

To start a Live Chat session, click on the tab in the lower right section of our website that looks like this:

Please Note: If you're inquiring about a specific product, please include the name of the product in your question. If you have a question about your order, please include your order number when you start the chat session.

Here are other ways to contact our Customer Service experts:

  • by email at chat@yankeecandle.com
  • by phone at 1-877-803-6890, Mon - Fri: 8am-11pm EST, Sat & Sun: 9am-9pm EST
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