Dragonfly on Lilypad ScentPlug® Diffuser w/ Light

<!--begin-bvseo-questions--> <!--begin-questions--> <div id="bvseo-questionsSection"> <div class="bvseo-question-answer" data-questionid="4671140"> <h2 class="bvseo-question"> My Lilypad Dragonfly doesn&#39;t light anymore. Is there a way to fix it?? I&#39;d rather not spend $16.99 in order to space it. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Nshark</div> <div class="bvseo-answer" data-answerid="3476411"> Hi there,&#10;Thanks for reaching out! I&#39;m sorry to hear that your Dragonfly on Lilypad ScentPlug Diffuser is no longer lighting up. Let&#39;s try a few troubleshooting steps to see if we can resolve the issue:&#10;1. Check the Power Source: Ensure that the diffuser is securely plugged into a working outlet. Sometimes, the issue might be with the outlet itself.&#10;2. Inspect the Refill: Make sure the ScentPlug Refill is properly inserted. Remove and reinsert it to ensure a secure connection.&#10;3. Clean the Diffuser: Unplug the unit and gently clean it with a dry cloth to remove any dust or residue that might be affecting its performance.&#10;&#10;If you&#39;ve tried these steps and the diffuser still doesn&#39;t light up, it might be a malfunction. Should you require our assistance in the future, please contact us via website https://www.yankeecandle.com/customer-service/contact-form or phone at 1-877-803-6890. For your convenience, we are available Mon - Fri: 9 am-5 pm EST. &#10;&#10;We appreciate your loyalty and are here to assist you. &#10;Yankee Candle Consumer Care Team <div class="bvseo-author">Answered by: Yankee Candle Team</div> <div class="bvseo-pubdate">Date published: 2025-05-29</div> </div> </div> <div class="bvseo-question-answer" data-questionid="3212289"> <h2 class="bvseo-question"> Does this have a sensor in it so when the room is lit it doesn&amp;rsquo;t come on, only when dark?? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: AbbyNormal</div> <div class="bvseo-answer" data-answerid="2561805"> No it doesn&amp;rsquo;t have a sensor. Light stays on all the time. It is actually nice though because it lights up the dragonfly. It is not bright.&amp;nbsp; <div class="bvseo-author">Answered by: janman</div> <div class="bvseo-pubdate">Date published: 2024-07-23</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2880823"> <h2 class="bvseo-question"> There are 3 different size dots on the top of the plug in. Which one emits the most fragrance? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Janeo</div> <div class="bvseo-answer" data-answerid="2353846"> Hi Janeo, this is Sandra from Yankee Candle Consumer Care. Thank you for contacting us regarding our products.&#13;&#10;You can adjust the slider on top of the ScentPlug&amp;reg; Diffuser to release more or less fragrance while the device is plugged in.&#13;&#10;If you need anything in the future please, contact us via website https://www.yankeecandle.com/customer-service/contact-form or phone at 1-877-803-6890. For your convenience we are available Mon - Fri: 9am-8pm EST, Sat: 10am-6pm EST, Closed Sunday.&#13;&#10;Thank you! <div class="bvseo-author">Answered by: Yankeecandle&reg; Consumer Care</div> <div class="bvseo-pubdate">Date published: 2025-04-16</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2629537"> <h2 class="bvseo-question"> Is the light supposed to stay on all the time? I thought it was going off when the big light was on but now the dragonfly light stays on all the time. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Sewlady21</div> <div class="bvseo-answer" data-answerid="2189167"> Yes, stays on all the time. <div class="bvseo-author">Answered by: Bobo Hui</div> <div class="bvseo-pubdate">Date published: 2024-07-23</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2206402"> <h2 class="bvseo-question"> The majority of my plug in diffusers leak. &amp;nbsp;Is there something I am doing incorrectly the bottle is in correctly and fits snug. &amp;nbsp;The oil drips onto the surface below. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: CindyH</div> <div class="bvseo-answer" data-answerid="2157878"> Make sure you don&#39;t have it upside down.The bottle should be facing up when you plug it in. <div class="bvseo-author">Answered by: TomG63</div> <div class="bvseo-pubdate">Date published: 2025-04-16</div> </div> </div> </div> <script type="text/javascript"> if (document.getElementById('bvseo-questionsSection')) { document.getElementById('bvseo-questionsSection').style.display = 'none'; } </script> <!--end-questions--> <ul id="BVSEO_meta" style="display:none!important"> <li data-bvseo="bvDateModified">y_2026, m_5, d_6, h_12CST</li> <li data-bvseo="ps">bvseo_bulk, prod_bvqa, vn_bulk_3.0.43</li> <li data-bvseo="cp">cp_1, bvpage1</li> <li data-bvseo="co">co_hasquestionsanswers, tq_5</li> <li data-bvseo="cf">loc_en_US, sid_SAP_1653194_PR, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li> <li data-bvseo="diagnostics">clientName_yankeecandle</li> </ul> <!--end-bvseo-questions--> <ul id="BVSEOSDK_meta" style="display: none !important;"> <li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li> <li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li> <li data-bvseo="ct_st">questions, product</li> </ul>