Contact Us

General Information, Comments, and Inquiries:
Write: 4110 Premier Drive, High Point, NC 27265
To place an order, call: 1-800-243-1776
Call: 1-877-803-6890
Mon-Friday: 9am-8pm EST
Sat: 10am-6pm EST

Customer Service

You’ll find links to answer all your questions about our products, our site, and your orders

Shipping Information

We know you just can't wait to get your order. Here are all our shipping options.

Shipping Options and Rates for US Contiguous, Alaska, Hawaii, US Possessions and Canada

$5.99 flat rate shipping for orders under $100. Free economy shipping* when you spend $100 or more (after discounts are taken).

Shipping Options and Rates
Shipping Options Delivery Business Days Shipping Charges: Order sub-total of $0 to $99.99 Shipping Charges: Order sub-total or $100 or more
Economy* 6 - 8 days $7.99 Free
Standard** 4 - 6 days $9.99 9%
3 Day 3 days $19.99 20%
2 Day 2 days $26.99 27%
Next Day 1 day $36.99 37%
Next Day Priority 1 day $49.99 50%
Next Day Saturday 1 day $49.99 50%
Standard for US Offshore Military (APO/FPO AA/AE/AP) 7 - 10 days $8.99 9%
Standard for Alaska, Hawaii and US Possessions 4 - 8 days $20.00 20%
Canada 5 - 7 days $20.00 20%

* Economy Shipping Exceptions: Economy shipping is only available to orders shipped within the contiguous United States.

** Standard Shipping Exceptions: Standard shipping, as explained in the chart above, only applies to orders shipped within the contiguous United States.

Shipping for Alaska, Hawaii and US Possessions: The additional cost of standard shipping outside of the contiguous 48 states is due to using either FedEx Ground or USPS Priority Mail. We use these shipping methods to ensure that orders are received within the 4 - 8 business day delivery window. Shipping methods other than FedEx Ground or USPS Priority Mail resulted in much longer delivery times – in some cases, up of 4 weeks – that were unacceptable to most of our customers. For this reason, FedEx Ground and USPS Priority Mail have become our delivery methods of choice for Alaska, Hawaii, Puerto Rico and other US possessions.

Canada: We now ship to Canada via FedEx. For orders under $100 USD, shipping charges are a flat rate fee of $20 USD plus import duty and taxes. For orders over $100 USD, shipping charges are 20% of the subtotal of the order plus import duty and taxes. The import charges (approximately 12-13% of the subtotal of your order) will be collected by FedEx at the time of delivery.

Order Processing Time for Economy and Standard Delivery Orders

Economy and Standard delivery orders usually ship from our fulfillment center 24-48 hours after the order is placed; these orders require a 1 - 2 business day order processing time. The Economy and Standard delivery times shown in the previous table reflect the business days the order spends in actual transit from our fulfillment center to the delivery address - order processing time is not included.

Additionally, the order processing time for Economy and Standard delivery orders may be longer during peak holiday seasons, such as Mother's Day or Christmas, or immediately after a popular promotion. If you have questions concerning when your Economy or Standard order will be shipped from our fulfillment center, please email Customer Service at [email protected].

FedEx ships Economy packages to a post office near your address and the U.S. Postal Service then delivers them. If you would prefer not to have the USPS deliver your orders, please choose our Standard shipping option.

Express Delivery Cut-Off Times

Our express delivery cut-off times are:

Items ordered by 2pm (ET) Monday-Friday will be shipped same day.

Items ordered after 2pm (ET) Friday will ship Monday.

Applicable taxes & duties will be charged for deliveries to, and within, Canada.

PO Box, APO/FPO are shipped via Parcel Post, all other shipments are via FedEx.

National Holidays and Express Delivery

Yankee Candle cannot ship packages on days that are US national holidays. The following dates are affected:

Monday, May 28 (Memorial Day)

Wednesday, July 4 (Independence Day)

Monday, September 3 (Labor Day)

Thursday, November 22 (Thanksgiving Day)

Monday, December 24 (Chrismas Eve)

Tuesday, December 25 (Christmas Day)

Tuesday, January 1 (New Years Day 2018)

Rush orders placed during a national holiday, or during the weekend of a national holiday, will not be shipped until the following business day.

Shipping Options for Personalized Photo Candles

Please remember that because they are custom orders, Personalized Photo Candles take 2 business days to complete; all the delivery times listed below are in addition to those 2 days we’re working on your order. Standard Shipping is via FedEx to your recipient’s address; FedEx does not ship to PO Boxes (sorry!).

We also offer 3 different rush options—but remember, all rush option delivery times listed below are in addition to those 2 business days we need to complete your Personalized Photo Candle order.

Shipping Options and Rates for Personalized Photo Candles
Shipping Method* Delivery Times (Business Days) Shipping Charges: Order Subtotal of $0 - $99.99 Shipping Charges: Order Subtotal of $50 or more
Standard US Shipping 4-6 days (after completion) $9.99 FREE
3-Day 3 days (after completion) $19.99 20% of order subtotal
2-Day 2 days (after completion) $26.99

27% of order subtotal

Next Day 1 day (after completion) $36.99 37% of order subtotal
Next Day Priority & Next Day Saturday Not available Not available Not available
Canada 5-7 days (after completion) $20.00 20% of order subtotal

* Economy shipping is not available for Personalized Photo Candles

Additional Charges and Taxes Outside the Contiguous United States

Shipments outside the 48 contiguous United States may be subject to import charges and taxes which are the responsibility of the purchaser or recipient.

Products Restricted from Air Shipping

Certain products, such as our Concentrated Room Sprays, cannot be shipped by air. Delivery of these products is restricted to ground-shipment only within the contiguous United States. Please refer to the product page details to determine product shipment availability.

International Orders

For international orders, please visit International orders are defined as orders being shipped to an address outside of United States jurisdiction and Canada.

Shipping Charge Disclaimer

Shipping charges and terms are subject to change without notice.

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Sales Tax

We are required by law to collect sales tax for deliveries to all states in which we have a company-owned retail store. We will automatically calculate the tax rate according to the shipping address. To see if there are stores in the state that you are shipping, refer to our Store Locator.

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