About Us

Ordering Information


How To Order

1. Select your items
Find the items that you wish to purchase and enter the quantity. Click Add to Cart.

Tip: You can also find your items by searching for the product in our "Quick Search" field.

In the top right corner of your browser you will see the shopping cart's ITEMS and SUBTOTAL amounts increase each time you add a product.

2. Shopping Bag or Checkout
In the top right corner of your browser, you can click on either SHOPPING BAG or CHECKOUT which will bring you to your Shopping Cart page. This page will give you more detailed information about your cart.

The PROMOTION CODE or SOURCE CODE that is located at the bottom of this page coincides with either the promotion offered to you in a promotional email you may occasionally receive from us or the Source Code located on the back of your Yankee Candle catalog. Once you input the offer or click on the offer from a promotional email, the offer that is extended to you will then appear on the bottom of the Shopping Cart page.

On the bottom of this page you have the option to continue shopping or to checkout.

3. Checkout and Verify Order
When you click on the CHECKOUT button, you will be asked to enter your shipping, billing, and payment information. You will then be asked to review your order.

To complete your order, click on the SUBMIT ORDER button.

4. Submit Order
Once you've clicked on the SUBMIT ORDER button, you will be brought to a confirmation page that will give you your order number and the option to print out your order.

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Multiple Ship to's
Use our multiple ship-to capability to send gifts to different addresses, whether you're sending the same gift to everybody, or different gifts to each address along with a little something for yourself -- all within a single checkout! To add a new recipient, click on the "Add New" link in the "Send To" dropdown in he shopping cart page. Once you add in your new recipient(s), we will ask for the recipient's full name and address during checkout.

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Gift Tags
Enclose a gift tag expressing your own personal message with any or all of your orders. Simply check the Gift Tag box in your shopping cart and type in your message. Your special thoughts will be sent with your gift directly to its recipient.

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Gift Cards

What are Gift Cards?

Gift cards are pre-paid cash or virtual cards that can be purchased and redeemed online at Yankeecandle.com, over the phone through catalog sales (1-877-803-6890) or in any one of our Yankee Candle retail store locations. (E-Gift Cards can be purchased online only.) To locate a store near you, please visit our store locator.
 

Gift Card

We offer two convenient ways to send a Gift Card:

1) Order a Classic Gift Card (physical, plastic card) which we'll mail to your recipient with free shipping
2) Email an E-Gift Card (virtual card) to your recipient within 2 hours of ordering.

Important Information about Gift Cards:

  • Classic Gift Cards can be purchased in denominations of $10, $20, $50, $100, and $200. E-Gift Cards can be purchased in denominations of $10, $20, and $25.
  • Classic Gift Cards arrive activated and ready to use.
  • Classic Gift Cards can be reloaded through catalog sales (1-877-803-6890) or through our retail stores, in the denominations listed above.
  • Classic and E- Gift Cards are in US dollars and are considered the same as cash. They cannot be replaced if lost or stolen..
  • Classic and E-Gift Cards are not returnable or redeemable for cash except as otherwise required by law.
  • Classic and E-Gift Cards will automatically close when the balance reaches zero.
  • Any unused balance will be placed in recipient's Gift Card account.
  • When ordering on-line, a credit card will be required to pay for any excess balance on orders not covered in full by the Gift Card.
  • Two Gift Cards can be redeemed at one time on-line as part of the same order.

How do I purchase a Classic Gift Card?

To purchase a Classic Gift Card, please visit us online or call our catalog sales department at 1-800-243-1776. The cards will arrive in approximately 5 to 7 business days via FedEx.


How do I redeem my Classic Gift Card?

In-Store: Simply hand the card to the Associate at checkout. Whatever balance is available on the gift card will be applied to your purchase.

Proceed to check out. Once on the "Bill To" page in the Order Process you will be prompted to enter your Gift Card and Access number. If the total cost of your order exceeds the available balance on your Card, you will need to enter a credit card to cover the difference.

Gift Card Back

Gift Cards are debited at the time you place your order. Should your order be cancelled, a new Gift Card will be issued (if the full amount was used). If you have any questions about purchasing or redeeming a Gift Card, please email customer service.

How do I purchase an E-Gift Card?

To purchase an E-Gift Card, please visit us online or call our catalog sales department at 1-800-243-1776. The E-Gift Card will be delivered via email to your recipient within 2 hours of ordering.

How do I redeem an E-Gift Card?

In-Store: Simply hand a printout of your E-Gift Card to the Associate at checkout. Whatever balance is available on the gift card will be applied to your purchase.

 

Online: Proceed to check out. Once on the "Bill To" page in the Order Process you will be prompted to enter your Gift Card and Access number. If the total cost of your order exceeds the available balance on your Card, you will need to enter a credit card to cover the difference.

 

Gift Cards are debited at the time you place your order. Should your order be cancelled, a new Gift Card will be issued (if the full amount was used). If you have any questions about purchasing or redeeming a Gift Card, please email customer service.


How do I check my Gift Card balance?
Call 1-800-545-6882

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Electronic Gift Cards
The fastest way to send a gift. Select to have your gift sent electronically anywhere in the world within minutes. All you need is your recipient's email address. The email they receive has a valid activated Gift Card number on it which they can redeem on our site almost instantly after activation.

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Sales Tax
We are required by law to collect sales tax for deliveries to all states in which we have a company-owned retail store. We will automatically calculate the tax rate according to the shipping address. To see if there are stores in the state that you are shipping to please go to the store locator.

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Returns & Exchanges

Our 100% Guarantee. We value you as a member of our family and care about your satisfaction. So, if for any reason you are not completely satisfied with your purchase, you may return it hassle-free for an exchange or a full refund. Here’s how:

Return to a Store:
Items purchased online, in our Yankee Candle stores, or from our authorized retailers may be returned or exchanged in any of our 500+ Yankee Candle®stores.

What you’ll need:

  • Your receipt (or packing slip in the case of web orders)
  • The credit or debit card used to make the purchase

Please note that items from our Outlet stores can only be returned to Outlet stores and any retailer-exclusive lines such as the Simply Home or Home Classics collections must be returned by mail (see mailing instructions below).

Return by Mail:

Web Orders

Send to:

Yankee Candle Company
Returns & Exchanges
175 Heritage Drive
Pataskala, OH 43062

Please include the return form from the bottom of your packing slip for faster processing.

Store Purchases:

Send to:

Yankee Candle Returns
5 North Street
South Deerfield, MA 01373

Please include:

  • A note with your contact number, return address, and what you would like in exchange for the returned item(s).
  • We will contact you if we have any questions on the return.

Damaged Items:

If you receive a web or catalog order with an item that is damaged, missing a component, or in some other way defective, please contact Customer Service at 877-803-6890 before returning the product.

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Our Guarantee
Happiness Guaranteed. We value you as a member of our family and care about your satisfaction. So, if for any reason you are not completely satisfied with your purchase, you may return it hassle-free to any of our 500+ Yankee Candle® stores for a full refund or exchange. Or, send it to us at 175 Heritage Drive, Pataskala, OH 43062 for an exchange or a full refund.

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Order Confirmation
An email order confirmation will be sent to the email address that you provided to us during Checkout.

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International Shipping
At this time, we accept orders from international guests who are shipping to addresses in the U.S, Canada, APO and FPO. We are unable to ship internationally, but hope to offer this service soon. 

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Promotion Codes
Promotion codes are redeemed during the checkout process. Once you view your cart, this field will become available and a message will appear describing the promotion that you have entered. Your promotional discount will be factored into your final order upon checkout and will be reflected in your order summary. By the way, special promotions are just one of the benefits you get when you become a Yankee Candle registered user.

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