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Find the items that you wish to purchase and enter the quantity. Click Add to Cart.
Tip: You can also find your items by searching for the product in our "product search" field.
In the top right corner of your browser you will see the shopping cart's Items and Subtotal amounts increase each time you add a product.
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In the top right corner of your browser, you can click on either View Cart or Checkout which will bring you to your Shopping Cart page. This page will give you more detailed information about your cart.
The Promotion Code or Source Code that is located at the top of this page coincides with either the promotion offered to you in a promotional email you may occasionally receive from us or the Source Code located on the back of your Yankee Candle catalog. Once you input the offer or click on the offer from a promotional email, the offer that is extended to you will then appear on the top of the Shopping Cart page.
On the bottom of this page you have the option to continue shopping or to checkout.
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When you click on the CHECKOUT button, you will be asked to enter your shipping, billing, and payment information. You will then be asked to review your order.
To complete your order, click on the FINALIZE ORDER button.
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Once you've clicked on the FINALIZE ORDER button, you will be brought to a confirmation page that will give you your order number and the option to print out your order.
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Use our multiple ship-to capability to send gifts to different addresses, whether you're sending the same gift to everybody, or different gifts to each address along with a little something for yourself -- all within a single checkout! To add a new recipient, click on the "Add a New Recipient" link at the top of the shopping cart page. Once you add in your new recipient(s), we will ask for the recipient's full name and address during checkout.
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Enclose a gift tag expressing your own personal message with any or all of your orders. Simply check the Gift Tag box in your shopping cart and type in your message. Your special thoughts will be sent with your gift directly to its recipient. We choose an appropriate tag from the following styles to match your sentiments.
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What are Gift Cards?
Gift cards are pre-paid cash cards that can be purchased or redeemed online at Yankeecandle.com, through catalog sales (1-877-803-6890) or in any one of our Yankee
Candle retail store locations.
To locate a store near you, please visit our store locator.
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Important Information about Gift Cards:
- Gift Cards can be purchased for a minimum of $5.00 and a maximum of $250.00.
- Gift Cards can be reloaded through catalog sales (1-877-803-6890) or through our retail stores for a minimum of $5.00 and a maximum of $250.00
- Gift Cards are in US dollars and are considered the same as cash. They cannot be replaced if lost or stolen.
- Gift Cards are not returnable or redeemable for cash except as otherwise required by law.
- Gift Cards will automatically close when the balance reaches zero.
- Any unused balance will be placed in recipient's Gift Card account.
- When ordering on-line, a credit card will be required to pay for any excess balance on orders not covered in full by the Gift Card.
- Two Gift Cards can be redeemed at one time on-line as part of the same order.
How do I purchase a Gift Card?
To purchase a Gift Card, click on the "Gift Cards" link off the left navigation bar. This will take you to the Gift Card page. Please note, one shipping address per order. Choose the dollar amount for the Card and enter the number of Cards you want. Single click the Buy Now button to add the Card(s) to your shopping cart. The cards will arrive in approximitely 5 to 7 business days via USPS. A letter will accompany the Gift Card with a gift message, instructions on how to activate the Card, where the Card can be redeemed, and important information about using Gift Cards.
How do I activate my Gift Card?
- If you did not first receive an Electronic Gift Card your Card is already active and ready to use.
- If you did receive an Electronic Gift Card before your Plastic Gift Card, you'll need to transfer the balance to your Plastic Card for it to be activated. You can do this by calling 1-800-545-6882. Please have your Electronic Gift Card information and your Plastic Card with you.
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How do I redeem my Gift Card?
Proceed to check out. Once on the "Bill To" page in the Order Process you will be prompted to enter your Gift Card and PIN number. If the total cost of your order exceeds the available balance on your Card, you will need to enter a credit card to cover the difference.
Gift Cards are debited at the time you place your order. Should your order be cancelled, the Gift Card used on the order will be automatically credited. If you have any questions about purchasing or redeeming a Gift Card, please email customer service.
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How do I transfer the balance from my Electronic Gift Card to the Plastic Gift Card I received in the mail?
Call 1-800-545-6882 - Please have your Electronic and Plastic Gift Card numbers and PINs ready.
How do I check my Gift Card balance?
Call 1-800-545-6882
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The fastest way to send a gift. Select to have your gift sent electronically anywhere in the world within minutes. All you need is your recipient's email address. The email they receive has a valid activated Gift Card number on it which they can redeem on our site almost instantly after activation.
We also send a physical Card which may then be activated upon receipt in case the Card recipient does not want to purchase on-line. This Card is accompanied with a letter explaining how to activate the Plastic Card so that it can be used at any of our Yankee Candle Company-owned retail stores.
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We are required by law to collect sales tax for deliveries to all states in which we have a company-owned retail store. We will automatically calculate the tax rate according to the shipping address. To see if there are stores in the state that you are shipping to please go to the store locator.
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If you would like to exchange or return an item for any reason please enclose your invoice and merchandise in the original packaging. Send the box to us via FedEx or insured mail to one of the addresses below. We cannot accept returns sent C.O.D.
Yankee Candle Company, Inc. Mail Order
P.O. Box 110, South Deerfield, MA 01373
Yankee Candle Company, Inc. Catalog Sales
1 Plain Rd, South Deerfield, MA 01373
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We value your patronage and are truly committed to your satisfaction. If any purchase from The Yankee Candle Company, Inc. fails to meet expectations please return it to any one of our many locations or send it to us at P.O Box 110, South Deerfield MA 01373 for an exchange or a full refund.
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On the Order Confirmation page, you may enter your email address so that an email order confirmation will be sent to the address that you provided to us.
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At this time, we accept orders from international guests who are shipping to addresses in the U.S, Canada, APO and FPO. We are unable to ship internationally via the Internet, but hope to offer this service soon. If you wish to place an order to ship overseas, please call 877-803-6890.
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Promotion codes are redeemed during the checkout process. Once you view your cart, this field will become available and a message will appear describing the promotion that you have entered. Your promotional discount will be factored into your final order upon checkout and will be reflected in your order summary. By the way, special promotions are just one of the benefits you get when you become a Yankee Candle registered user.
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