Frequently Asked Questions

Why can't I find my order under order history? How are discounts reflected when there is a Buy 1, Get 1/Buy 2, Get 1 offer? Does Yankee Candle Company use lead wicks? How can I keep my candles looking their best? Why do candle wicks sometimes become mushroom shaped? Do you have a candle that "eats" smoke or cooking odors? Can I refill my jar candle when it is empty? Do you recycle the empty jars? How do I use Tarts® Wax Potpourri? Are Yankee Candle® Tapers dripless? How can I remove candle wax from fabric? How do you make your candles smell so authentic?

Which is your most fragrant candle? Why are some fragrances discontinued? What is the difference between Yankee® candles and another brand? If I wanted to use my empty Yankee Candle jar for storage, how can I remove the metal wick base? Why does it say to discontinue using the candle when a half inch of wax remains? How will my products be shipped? Does Yankee Candle have a return policy? Does Yankee Candle offer franchising opportunities? How can I become a retailer of Yankee candle? How can I learn more about the Yankee Candle Company? How can I get the most out of my Yankee Candle?

Q: Why can't I find my order under order history? A: Please be sure that you are entering zeros and not the letter “O” in the order number. Please allow 48 hours for order processing on all but expedited orders. The order will appear 24-48 hours after the order is placed in your on-line order history. If you are concerned that the order may have not been completed, please contact customer service at 877-803-6890 before placing the order again. This will help avoid duplicate orders. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: How are discounts reflected when there is a Buy 1, Get 1/Buy 2, Get 1 offer? A: A percentage of the free item is deducted from each of the items for which you are charged. For example: Buy 1, Get 1 at 50% off, each item will be discounted 1/4 off the regular price. Buy 1, Get 1 free, each item will be discounted 1/2 off the regular price. Buy 2, Get 1 free, each item is discounted at 1/3 off the regular price. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: Does Yankee Candle Company use lead wicks? A: THE YANKEE CANDLE COMPANY DOES NOT USE LEAD WICKS IN ANY OF OUR CANDLE PRODUCTS. The likelihood of purchasing a lead-wicked candle in the U.S. is very low. Lead wicks have been officially banned in the United States since 2003, and before then they were primarily limited to inexpensive imported candles. Moreover, the National Candle Association, of which Yankee Candle is a long-standing member, strongly supports the Consumer Products Safety Commission's recent work toward banning the use of leaded wicks. All of our products are today manufactured with pure cotton wicks that are free from lead and completely safe. At Yankee Candle we care deeply about the health and well-being of our guests and customers. After all, many of them are our own families, friends and loved ones. We are therefore firmly committed to producing high quality candle products that can be enjoyed and enjoyed safely. This has been our mission for over 40 years and we will continue to strive to offer the very best candles available. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: How can I keep my candles looking their best? A: Candles will discolor or fade when they are exposed to intense light for extended periods. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. This may cause taper candles to bend or negatively affect the quality of your candles. Store your candles in a cool, dry place. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: Why do candle wicks sometimes become mushroom shaped? A: When the candle is consuming wax more quickly than the flame can burn completely, carbon deposits may develop. This will most likely occur when the wick needs to be trimmed. Blow out the flame, trim the wick to 1/8" to remove the carbon deposit and relight. Do not allow the wick trimmings or other materials to fall into the wax pool. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: Do you have a candle that "eats" smoke or cooking odors? A: Our Good Air™ candles and home fragrance products are the perfect solution! Good Air contains a patented odor-eliminating formula which counteracts odors in the air. Good Air neutralizes on contact leaving behind fresh, clean air. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: Can I refill my jar candle when it is empty? Do you recycle the empty jars? A: Because glass weakens as it accumulates bumps and scratches from use, we do not recommend refilling our jars for re-use as a candle. However, they make terrific holders for all kinds of things around your home: buttons, nails, cotton balls, potpourri, seashells ... whatever small collections you may want to display. Additionally, our jars and glass lids are 100% recyclable and most local recycling agencies will accept empty Yankee Candle jars with other glass jars. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: How do I use Tarts® Wax Potpourri? A: Tarts® Wax Potpourri offer you exceptional home fragrancing without the mess of traditional simmering potpourri. Place Tarts® Wax Potpourri in the top of a dry potpourri warmer and never add water. Light one of the unscented tealights (never use scented tea lights) for a controlled low flame made especially for potpourri burners. When melted, the wax potpourri will release its wonderful fragrance for up to 8 hours. Once all the fragrance has been diffused from the wax pool, allow the wax to come back to a solid at room temperature. Remove the wax from the warmer unit by applying slight, even pressure to the wax with the palm of your hand. The wax disc will easily release from the warmer. Discard the wax disc and begin another Tart® Wax Potpourri. You can also mix one half of two different fragrances to create your own unique blend of aromas. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: Are Yankee Candle Tapers dripless? A: Our tapers are produced to be as dripless as a candle can be. Always trim the taper wick to one-eighth inch before lighting. This will reduce the chances of your candle dripping. The outside coating is slightly harder than the wax on the inside. While the candle is burning, this outer shell produces a barrier to dripping in most situations. Exposing the taper to significant drafts and heat sources or not placing the candle perfectly straight in the holder may weaken the outer shell. If the outer shell weakens, dripping could occur. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: How can I remove candle wax from fabric? A: Whenever available, we suggest that you consult the laundering instructions provided by the manufacturer of the tablecloth or other fabric. Professional cleaners are also valuable sources of information. If attempting to clean the item yourself, it is important to allow the wax to completely harden. Once hard, gently chip away the larger pieces of wax from the fabric. After much of the wax has been removed, run hot water through the fabric. Citrus-based or oil-based cleaners are the most effective in removing stains. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: How do you make your candles smell so authentic? A: That's our secret! We actually have a committee dedicated to researching fragrances. Once the committee recommends a candle, a separate group of individuals from throughout our company test it for authenticity of fragrance and quality of burn. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: Which is your most fragrant candle? A: Our jar candles contain the highest percentage of fragrance oil. More fragrance is emitted from our large jar and 2-wick cylinder candles because the pool of melted wax it produces is larger. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: Why are some fragrances discontinued? A: Consumer tastes change over time. As a result certain fragrances may decline in popularity to the point that it is no longer feasible to continue making them. In some cases, we have an exciting new fragrance to bring to our customers and we need to make room in our product offering to bring them to you. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: What is the difference between Yankee candles and another brand? A: The Yankee Candle Company has been devoted to the art of crafting candles for over forty years. We use only the highest quality materials: pure cotton wicks, glassware, and premium-grade, highly-refined paraffin waxes specially blended for optimum burning and fragrancing performance — all made by master candle makers. We also offer the most fragrances you will find. Yankee Candle Company stands behind the quality of our product with a 100% satisfaction guarantee. And, we're made in the U.S.A.! Back to List of Frequently Asked Questions Return to Customer Service Home

Q: If I wanted to use my empty Yankee Candle jar for storage, how can I remove the metal wick base? A: This is a relatively easy process. Once all wax is removed, simply pour in enough rubbing alcohol to cover the base and allow the jar to sit for a few days. The rubbing alcohol should soften the glue and release the base. It is important that you allow the rubbing alcohol time to work and that you don't pry at the base with your hand or any object. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: Why does it say to discontinue using the candle when a half inch of wax remains? A: The glass can get hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. When this instruction is followed the glass will not get too hot. For your safety, we also recommend burning all candles on heat resistant surfaces, such as a plate or trivet. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: How will my products be shipped? A: Most orders will be processed within one to two business days. Please add from three to eight business days for typical FedEx delivery depending upon the zone to which the package will be shipped. If you require faster delivery, please call our customer service department (1-877-803-6890) to ask about Next Day or Second Day shipping. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: Does Yankee Candle have a return policy? A: Yes - Yankee Candle® Company takes great pride in the quality of craftsmanship and, most importantly, your satisfaction with your purchase. All of our products are backed by our 100% Satisfaction Guarantee. If you still have the merchandise, please feel free to return it with your receipt or shipping invoice at any any Yankee Candle store or send it to us at: Yankee Candle Catalog Sales Returns, One Plain Road, South Deerfield, MA 01373. We will send you a full refund with proof of purchase or a replacement if that is what you prefer. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: Does Yankee Candle offer franchising opportunities? A: No. All Yankee Candle retail stores (those that are named "Yankee Candle") are company-owned and are not franchises. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: How can I become a retailer of Yankee candles? A: If you own a retail store, you may qualify to become a retailer of Yankee candles by submitting a completed Dealer Application. We are currently opening a limited number of new independent retailers based on a number of criteria, including the type of store, proximity to existing Yankee retailers, and the willingness to commit to the minimum required program. We are not currently approving retailers who sell only through catalogs, only on the Internet, or through home parties. You must operate a brick and mortar store to be considered. For more information, and to obtain a dealer application, click here. Or if you prefer, you can make an inquiry in writing on your company letterhead and mail it along with your business card to Yankee Candle, P.O. Box 110, S. Deerfield, MA 01373-0110. NOTE: If you are located outside the United States, please refer to the International Marketing section of our web site. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: How can I learn more about the Yankee Candle Company? A: Please visit the About Us section of our web site for more details about Yankee Candle, our history, investor information and more. Back to List of Frequently Asked Questions Return to Customer Service Home

Q: How can I get the most out of my Yankee Candle? A: Here are a few tips to enjoy your Yankee Candle®: As with all candles, the first burn is the most important. Candles should burn one hour for every 1" in diameter of the actual candle size, permitting the wax to melt or liquefy from edge to edge of the jar. Always keep wicks trimmed to 1/8" while burning. If the wick exceeds 1/8", extinguish the flame, trim wick, remove trimmings and relight. The wick should be trimmed every 4 hours of burn time. Keep the wax pool free of wick trimmings, match sticks or other foreign matter that might present a fire hazard. Always burn candles on a protected, heat-resistant surface securely placed in an appropriate holder. Do not place on secondary heat sources such as televisions, heaters, or anything that generates heat. Always burn candles well away from drafts, other heat sources, anything flammable and out of reach of children and pets. Always extinguish candles by blowing them out by placing two fingers in front of your mouth and gently blowing so as not to splatter liquid wax. Do not use water! In the case of jars, do not replace the lid while burning. Handle your jar with care, as the container is fragile. Avoid glass-to-glass contact when removing or replacing the lid. Do not use if cracked, chipped, or scratched, and do not refill with wax. The container may become hot. Handle carefully. We recommend that all jar and glass-filled candles be burned on a protected, heat resistant, dry surface. Discontinue use when 1/2" of wax remains at the bottom of the jar. This will prevent possible heat damage to the counter/surface or container itself. Back to List of Frequently Asked Questions Return to Customer Service Home